Your Insurance Documents
Please click on the links below to open and download or print your insurance documents. We recommend that you print out your ID card and always carry it with you so that you have your insurance information at hand at all times.
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Helpful links and information
| sirius_america_claim_form.pdf |
Mental illness is a growing epidemic – you are not alone! Anxiety, depression, and relationship problems are just a few of the stressors making academic success more difficult. During these unprecedented times, students are wondering how and where to find professional therapy without having to leave the security of their residence. This package was designed with no additional out-of-pocket costs to you for the consultations. Plus, services are available without any regard to whether or not a condition is pre-existing. This is why now is the perfect time to try virtual care.
The Premier package provides mental health services from two separate vendors depending on the type of issue. Both vendors, Health Advocate and Teladoc Behavioral Health, provide confidential professional assistance and start by triaging a call and taking immediate action, if necessary. Let’s get started!
Health Advocate provides immediate, no appointment necessary access to a mental health counselor 24/7/365, via phone or video, and is intended for acute ‘in the moment’, short term issues such as missing home, relationship problem, or failing an exam. Two sessions per issue are allowed, and if appropriate, Health Advocate provides referrals to Teladoc for longer term therapy.
Teladoc Behavioral Health provides mental health services for longer term situations such as anxiety or depression without a limit on the number of sessions. Teladoc has mental health therapists as well as psychiatrists who can prescribe medication if needed. Get help by choosing a therapist, make an appointment and be seen Monday-Sunday 7AM to 9PM local time with an average wait time until the first visit is less than 7 days. Preferred method of treatment is video session.
Note: if trying to register online and your account cannot be found, please call (800) 835- 2362 so that Teladoc’s Client Service team can help you locate and set up your account. Once you are finished, you can add dependents and download the mobile app.
Once your account is set up, you can call or use the app to make an appointment with a mental health professional.
The Premier package provides mental health services from two separate vendors depending on the type of issue. Both vendors, Health Advocate and Teladoc Behavioral Health, provide confidential professional assistance and start by triaging a call and taking immediate action, if necessary. Let’s get started!
Health Advocate provides immediate, no appointment necessary access to a mental health counselor 24/7/365, via phone or video, and is intended for acute ‘in the moment’, short term issues such as missing home, relationship problem, or failing an exam. Two sessions per issue are allowed, and if appropriate, Health Advocate provides referrals to Teladoc for longer term therapy.
- Call Health Advocate at 855.384.1800 or online at members.healthadvocate.com. The name of your organization is Student Virtual Care Program.
Teladoc Behavioral Health provides mental health services for longer term situations such as anxiety or depression without a limit on the number of sessions. Teladoc has mental health therapists as well as psychiatrists who can prescribe medication if needed. Get help by choosing a therapist, make an appointment and be seen Monday-Sunday 7AM to 9PM local time with an average wait time until the first visit is less than 7 days. Preferred method of treatment is video session.
- Visit Teladoc.com or call (800) 835-2362 and select the option to ‘set up your account’.
- Be prepared to provide the following information:
First and Last Name
Date of Birth
Zip Code
Email Address: your primary email address
Preferred Language
Gender - Follow the rest of the steps, complete your medical history and you’re all set!
Note: if trying to register online and your account cannot be found, please call (800) 835- 2362 so that Teladoc’s Client Service team can help you locate and set up your account. Once you are finished, you can add dependents and download the mobile app.
Once your account is set up, you can call or use the app to make an appointment with a mental health professional.
Virtual Health:
Virtual Healthcare fits the way we all live- especially now in this unprecedented time with the pandemic. We are bringing to you a robust premier package of services offered by Teladoc and Health Advocate. The package consists of services for Behavioral Health, Telemedicine, Dermatology, and Sexually Transmitted Infections (STIs). During these challenging times, students are wondering how and where to find professional medical services without having to leave the security of their residence. Plus, services can be arranged around your busy schedule. This package was designed with no additional out-of-pocket costs to you for the consultations. As this isn’t an insurance product, you can seek care without wondering if your insurance policy is going to cover the consultation. No need to worry about deductibles, coinsurance, copayments, or policy exclusions. This is why now is the perfect time to try virtual care!
Once enrolled, follow these simple steps to get set up and ready to start using your Premier package services:
1. Visit Teladoc.com or call (800) 835-2362 and select the option to ‘set up your account’.
2. Be prepared to provide the following information
a. First and Last Name
b. Date of Birth
c. Zip Code
d. Email Address: your primary email address
e. Preferred Language
f. Gender
3. Follow the rest of the steps, complete your medical history and you’re all set!
Note: if trying to register online and your account cannot be found, please call (800) 835- 2362 so that Teladoc’s Client Service team can help you locate and set up your account. Once you are finished, you can add dependents and download the mobile app.
A) First Advocate & Teladoc Behavioral Health
Mental illness is a growing epidemic – you are not alone! Anxiety, depression, and relationship problems are just a few of the stressors making academic success more difficult. The Premier package provides mental health services from two separate vendors depending on the type of issue. Both vendors, Health Advocate and Teladoc Behavioral Health, provide confidential professional assistance and start by triaging a call and taking immediate action, if necessary. Let’s get started!
Health Advocate provides immediate, no appointment necessary access to a mental health counselor 24/7/365, via phone, and is intended for acute ‘in the moment’, short term issues such as missing home, relationship problem, or failing an exam. Two sessions per issue are allowed, and if appropriate, Health Advocate provides referrals to Teladoc for longer term therapy.
Contact Health Advocate by calling 855.384.1800 or online at members.healthadvocate.com. When asked for the name of your organization, please indicate Student Virtual Care Program. There is no need to create an account with Health Advocate.
Teladoc Behavioral Health provides mental health services for longer term situations such as anxiety or depression without a limit on the number of sessions. Teladoc has mental health therapists as well as psychiatrists who can prescribe medication if needed. Get help by choosing a therapist, make an appointment and be seen Monday-Sunday 7AM to 9PM local time with an average wait time until the first visit is less than 7 days. Preferred method of treatment is video session. Please see above steps for creating the Teladoc account prior to needing service and their contact information.
B) Teladoc Telemedicine
Teladoc’s highly qualified and experienced physicians are available 24/7/365 and can be reached by phone, video or app. Teledoc can treat most common and acute conditions such as sinus, eye, ear, respiratory and urinary tract infections. If a prescription is necessary, the physician can send this to a nearby pharmacy of your choice. Stay safe with no unnecessary exposure to infection. This is all available without any deductible, copay or coinsurance for the consultation. Save money and time while getting treatment in the privacy of your own residence.
C) Dermatology
Teladoc brings access to board-certified dermatologists via web or mobile app. Simply request an appointment and be prepared to share at least 3 high-quality images with the physician. This service can diagnose and treat the most common skin conditions such as acne, dermatitis, psoriasis, and skin infections. Prescriptions sent to a local pharmacy of your choice. Again, no out-of-pocket fee for the consultation and no worries as to whether or not it is covered by your insurance. Please note any charges in addition to the consultation will be your responsibility.
D) Sexually Transmitted Infections (STIs)
The number of STIs are on the rise. Teladoc provides lab orders for common STIs so you can get tested without an appointment and this is all done from the privacy of your residence. The lab order can be taken to a local facility where you will be billed and your responsibility to pay or claim with your insurance company. Completely confidential and discreet.
Virtual Healthcare fits the way we all live- especially now in this unprecedented time with the pandemic. We are bringing to you a robust premier package of services offered by Teladoc and Health Advocate. The package consists of services for Behavioral Health, Telemedicine, Dermatology, and Sexually Transmitted Infections (STIs). During these challenging times, students are wondering how and where to find professional medical services without having to leave the security of their residence. Plus, services can be arranged around your busy schedule. This package was designed with no additional out-of-pocket costs to you for the consultations. As this isn’t an insurance product, you can seek care without wondering if your insurance policy is going to cover the consultation. No need to worry about deductibles, coinsurance, copayments, or policy exclusions. This is why now is the perfect time to try virtual care!
Once enrolled, follow these simple steps to get set up and ready to start using your Premier package services:
1. Visit Teladoc.com or call (800) 835-2362 and select the option to ‘set up your account’.
2. Be prepared to provide the following information
a. First and Last Name
b. Date of Birth
c. Zip Code
d. Email Address: your primary email address
e. Preferred Language
f. Gender
3. Follow the rest of the steps, complete your medical history and you’re all set!
Note: if trying to register online and your account cannot be found, please call (800) 835- 2362 so that Teladoc’s Client Service team can help you locate and set up your account. Once you are finished, you can add dependents and download the mobile app.
A) First Advocate & Teladoc Behavioral Health
Mental illness is a growing epidemic – you are not alone! Anxiety, depression, and relationship problems are just a few of the stressors making academic success more difficult. The Premier package provides mental health services from two separate vendors depending on the type of issue. Both vendors, Health Advocate and Teladoc Behavioral Health, provide confidential professional assistance and start by triaging a call and taking immediate action, if necessary. Let’s get started!
Health Advocate provides immediate, no appointment necessary access to a mental health counselor 24/7/365, via phone, and is intended for acute ‘in the moment’, short term issues such as missing home, relationship problem, or failing an exam. Two sessions per issue are allowed, and if appropriate, Health Advocate provides referrals to Teladoc for longer term therapy.
Contact Health Advocate by calling 855.384.1800 or online at members.healthadvocate.com. When asked for the name of your organization, please indicate Student Virtual Care Program. There is no need to create an account with Health Advocate.
Teladoc Behavioral Health provides mental health services for longer term situations such as anxiety or depression without a limit on the number of sessions. Teladoc has mental health therapists as well as psychiatrists who can prescribe medication if needed. Get help by choosing a therapist, make an appointment and be seen Monday-Sunday 7AM to 9PM local time with an average wait time until the first visit is less than 7 days. Preferred method of treatment is video session. Please see above steps for creating the Teladoc account prior to needing service and their contact information.
B) Teladoc Telemedicine
Teladoc’s highly qualified and experienced physicians are available 24/7/365 and can be reached by phone, video or app. Teledoc can treat most common and acute conditions such as sinus, eye, ear, respiratory and urinary tract infections. If a prescription is necessary, the physician can send this to a nearby pharmacy of your choice. Stay safe with no unnecessary exposure to infection. This is all available without any deductible, copay or coinsurance for the consultation. Save money and time while getting treatment in the privacy of your own residence.
C) Dermatology
Teladoc brings access to board-certified dermatologists via web or mobile app. Simply request an appointment and be prepared to share at least 3 high-quality images with the physician. This service can diagnose and treat the most common skin conditions such as acne, dermatitis, psoriasis, and skin infections. Prescriptions sent to a local pharmacy of your choice. Again, no out-of-pocket fee for the consultation and no worries as to whether or not it is covered by your insurance. Please note any charges in addition to the consultation will be your responsibility.
D) Sexually Transmitted Infections (STIs)
The number of STIs are on the rise. Teladoc provides lab orders for common STIs so you can get tested without an appointment and this is all done from the privacy of your residence. The lab order can be taken to a local facility where you will be billed and your responsibility to pay or claim with your insurance company. Completely confidential and discreet.
OnCall International is a Global Assistance Program which works with your insurance administrator, ASRM, to determine eligibility, approve benefits and arrange all services in the event of a medical evacuation, medical repatriation, or repatriation of remains. OnCall must be contacted prior to any of these services being rendered. If OnCall is not contacted first and pre-authorizes all services, the services will not be eligible for reimbursement.
Call Collect from anywhere in the world: 1.603.952.2684
Call toll free from US or Canada 1.833.425.5102
Email: [email protected]
Call toll free from US or Canada 1.833.425.5102
Email: [email protected]
| on_call_international_assistance_services.pdf |
| faq_compass_university_group_insurance_2022-2023.pdf |
