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Quick linksPlan Information
Download your policy here:
Find a doctor or hospital
Whenever possible, always select a medical provider in your Preferred Provider Network which is Open Access Plus (OAP), a Cigna Network. You must select as your plan ‘Open Access Plus, Open Access Plus Tiered’. Using a network medical provider will save you money and they will bill the insurance directly!
Orange Coast College (OCC) Student Health Center
Offers nursing, medical, and mental health services to the students of Orange Coast College. To schedule an appointment for Medical Care, Consultation or Referral at Orange Coast College, call or text (714) 714-7705. This line is monitored by Orange Coast College Student Health Center staff during regular business hours. Location: 2701 Fairview Rd, Costa Mesa, CA 92626 Student Health Center: Building 89 (north of Watson Hall) OCC Campus Map Website Questions on benefits, medical bills or claims
You will be fully supported by Cigna’s Customer Support team 24/7/365 by their multi-lingual global service centers.
You can reach them:
Questions on enrollments, premium payments, plan documents, ID cards
Upon initial enrollment, you will receive a Confirmation Email and receipt from Compass Student Insurance acknowledging your enrollment and purchase. Within the following 5-7 days, you will receive a subsequent email from Compass Student Insurance, the Welcome Email, including a link to creating a password protected MyInsurance Account. This account will provide you necessary plan documents – such as your Insurance ID card, plan brochure and policy, claim forms, and other helpful details.
Contact Compass Student Insurance at [email protected] or call 1. 781.356.1999 Insurance ID Card
Once enrolled, within 5-7 days after you receive the Confirmation Email and receipt from Compass Student Insurance, you will then receive a Welcome Email from Compass Student Insurance with a link to creating a password protected MyInsurance Account. This account will provide you necessary plan documents – such as your Insurance ID card, plan brochure and policy, claim forms, and other helpful details.
Telehealth Service
There are times when a visit to a doctor’s office is difficult to manage. But with Cigna Global telehealth through Cigna Envoy and the Cigna Envoy App, you have the opportunity to speak with licensed doctors - by phone or video - for non-emergency health issues. You can schedule an appointment 24 hours a day.
Services are offered in multiple languages, which may include Arabic, Cantonese, French, German, Hindi, Japanese, Malay, Mandarin, Portuguese, Spanish, Thai and more! What can telehealth be used for?
How does it work?
Cigna Envoy App
Click on iOS or Android button to download:
Student Assistance Program (ASAP) & Online Health Education - Future Health
FutureHealth is an online mental health and wellness resource that is included with your health insurance.
Part of FutureHealth is A Student Assistance Program (ASAP) which combines the online mental health resources provided by FutureHealth with a free hotline. These services do not have any out-of-pocket expenses to the student.
Create your account with Future Health 1. To access FutureHealth services, go to http://www.myfuturehealth.com. Follow these steps to register:
2. Once the account is created, you can log in and see FutureHealth’s many services. 
Mental Health Support
You have access to additional mental health support while in the U.S.
Headspace Care has created an integrated mental health platform where coaches, therapists, and psychiatrists work as a team to coordinate the best, personalized care for students. Coaching via text, therapy sessions via video and access to skill-building resources are all available. Students can download the Headspace Care app and speak with a behavioral health professional, all from the privacy of their mobile device. The therapy and psychiatry benefits are subject to terms of the medical policy. Download the Headspace Care app, follow the prompts, and make sure to select “My Health Plan.” You will then reach a screen asking you to enter your health plan information to verify your eligibility. This information includes:
headspace App
Click on iOS or Android button to download:
Urgent Care Clinics
What is the difference between Urgent Care Clinics and Convenient Care? Urgent Care Centers are larger than Convenient Care Clinics and offer a broader range of services such as labs and x-rays. They are equipped to handle more serious illnesses and injuries that aren't life-threatening but still require prompt attention. Convenient Care Clinics are often located in retail stores or malls and can only treat a minor illness or injury. The following Urgent Care Clinics are near campus. We suggest that you make sure that the clinics are still in network before your visit: Concentra Urgent Care 3100 W Warner Ave Santa Ana, CA 92704 Phone: 866-944-6046 https://maps.app.goo.gl/53YY2UCwHaHvP22R7 Newport Urgent Care 1000 Bristol St N Ste 1B Newport Beach, CA 92660 Phone: 949-752-6300 https://maps.app.goo.gl/AAw31ryDqFFh6yXD7 Concentra Urgent Care 2362 Morse Ave Irvine, CA 92614 Phone: 866-944-6046 https://maps.app.goo.gl/BJD7WYKdtDaRa7bbA Convenient Care Clinics
What is the difference between Urgent Care Clinics and Convenient Care? Urgent Care Centers are larger than Convenient Care Clinics and offer a broader range of services such as labs and x-rays. They are equipped to handle more serious illnesses and injuries that aren't life-threatening but still require prompt attention. Convenient Care Clinics are often located in retail stores or malls and can only treat a minor illness or injury. The following Convenient Care Clinics are near campus. We suggest that you make sure that the clinics are still in network before your visit: MinuteClinic 1150 Baker St Costa Mesa, CA 92626 Phone: 866-389-2727 maps.app.goo.gl/cUFYp2ea65UpiKoe6 MinuteClinic 19121 Beach Blvd Huntington Beach, CA 92648 Phone: 866-389-2727 maps.app.goo.gl/dnyLioTVYuDaTNTM9 MinuteClinic 14330 Culver Dr Irvine, CA 92604 Phone: 866-389-2727 https://maps.app.goo.gl/T5qXWFyfaqRi9kLq7 Optional Dental Plan
Cigna offers an optional dental plan that is offered to you when you purchase the Medical Plan. This plan must be booked for the entire duration of your health insurance plan. The plan provides up to $1,500 per coverage year for preventive and restorative dental care. Please click here to view a detailed description of the benefits:
Coverage for Dependents
Dependent Insurance is NOT available under the International Student health insurance plan sponsored by the college. There are several individual plan options available by clicking here. Any coverage you purchase for your dependents is not affiliated with the college, or with the Student health insurance plan sponsored by the college. If you have any questions about coverage for dependents please contact Compass Student Insurance at [email protected] or call 1. 781.356.1999 | ||||||||||||||||
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